Terms and Conditions of the Online Store Kalg Flowers

§1 General Provisions

  1. These terms and conditions define the rules for using the online store of Kalg Flowers.
  2. The online store Kalg Flowers is operated by know.it with its registered office in Szczecin, ul. Lubelska 29/37, VAT: 8512958006.
  3. Using the online store signifies acceptance of the provisions of the terms and conditions.

§2 Orders

  1. Orders can be placed through the website of the Kalg Flowers store. All prices displayed on the store's website are gross prices, including VAT.
  2. Orders will be fulfilled within 7 business days from the confirmation of the order by Kalg Flowers.
  3. In case a product is unavailable, Kalg Flowers will contact the customer to discuss the possibility of changing the order or canceling it.

§3 Payments

  1. Payments for ordered products can be made via online payment system or traditional bank transfer.
  2. In the case of a traditional bank transfer, the order will be processed upon receipt of payment to the Kalg Flowers' account.

§4 Delivery

  1. The cost of product delivery depends on the chosen delivery method and the place of delivery.
  2. Kalg Flowers offers delivery within Poland and internationally. Detailed information regarding the costs and terms of delivery is provided on the store's website.

§5 Returns and Complaints

  1. The customer has the right to withdraw from the contract within 14 days from the date of receiving the goods.
  2. In the case of a complaint, the customer should contact Kalg Flowers to discuss further steps. In the event of a product defect, Kalg Flowers will arrange for repair or replacement of the product or provide a refund to the customer.

§6 Personal Data Protection

  1. Kalg Flowers processes customer's personal data in accordance with the provisions of the Personal Data Protection Act.
  2. Customer's personal data is used solely for the purpose of order fulfillment and sending commercial information.
  3. The customer has the right to access, correct, and delete their personal data.

§7 Final Provisions

  1. Kalg Flowers reserves the right to amend the terms and conditions of the online store at any time.
  2. In matters not regulated by the terms and conditions, the provisions of the Civil Code shall apply.