Terms and Conditions of the Online Store Kalg Flowers
§1 General Provisions
- These terms and conditions define the rules for using the online store of Kalg Flowers.
- The online store Kalg Flowers is operated by know.it with its registered office in Szczecin, ul. Lubelska 29/37, VAT: 8512958006.
- Using the online store signifies acceptance of the provisions of the terms and conditions.
§2 Orders
- Orders can be placed through the website of the Kalg Flowers store. All prices displayed on the store's website are gross prices, including VAT.
- Orders will be fulfilled within 7 business days from the confirmation of the order by Kalg Flowers.
- In case a product is unavailable, Kalg Flowers will contact the customer to discuss the possibility of changing the order or canceling it.
§3 Payments
- Payments for ordered products can be made via online payment system or traditional bank transfer.
- In the case of a traditional bank transfer, the order will be processed upon receipt of payment to the Kalg Flowers' account.
§4 Delivery
- The cost of product delivery depends on the chosen delivery method and the place of delivery.
- Kalg Flowers offers delivery within Poland and internationally. Detailed information regarding the costs and terms of delivery is provided on the store's website.
§5 Returns and Complaints
- The customer has the right to withdraw from the contract within 14 days from the date of receiving the goods.
- In the case of a complaint, the customer should contact Kalg Flowers to discuss further steps. In the event of a product defect, Kalg Flowers will arrange for repair or replacement of the product or provide a refund to the customer.
§6 Personal Data Protection
- Kalg Flowers processes customer's personal data in accordance with the provisions of the Personal Data Protection Act.
- Customer's personal data is used solely for the purpose of order fulfillment and sending commercial information.
- The customer has the right to access, correct, and delete their personal data.
§7 Final Provisions
- Kalg Flowers reserves the right to amend the terms and conditions of the online store at any time.
- In matters not regulated by the terms and conditions, the provisions of the Civil Code shall apply.