Returns Policy of Kalg Flowers:

  1. The customer has the right to return a product within 14 days from the date of receiving the shipment.
  2. Before returning the product, please contact us via email or through the contact form on our website to inform us of your decision.
  3. The product must be returned in its original packaging, undamaged, and in an unchanged condition, unless the damage was noticeable at the time of receiving the shipment.
  4. The customer is responsible for the cost of the return shipment, unless the product was delivered faulty or in a different form than ordered.
  5. Upon receiving the returned product, the refund will be processed within 14 business days.
  6. Custom-made products or perishable goods are not eligible for return.

For any questions or concerns, please contact our team via email at contact@kalgflowers.com.

Complaints Policy of Kalg Flowers:

  1. In the event of receiving a faulty product or a product that does not match the order, please contact us immediately via email or through the contact form on our website.
  2. To process a complaint, we require photographs of the product and a description of the defect or non-conformity with the order.
  3. After reviewing the complaint, we will make a decision regarding repair, replacement, or refund within 14 business days.
  4. The customer is responsible for the cost of the return shipment, unless the product was delivered faulty or in a different form than ordered.
  5. Complaints do not apply to products that have been damaged due to customer fault or as a result of normal wear and tear.
  6. Please retain the product packaging and proof of purchase until the complaint is resolved.

For any questions or concerns, please contact our customer service team.